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Employee Retention and Service Excellence: Jim Pollard’s Strategy at Environmental Pools
The Mast Podcast
In this episode of The Mast Podcast, I sit down with Jim Pollard from Environmental Pools to explore his innovative strategies for employee retention and service excellence. Jim shares insights into how his company, a leading Gunnite pool builder in New England, manages to scale operations without compromising quality. We delve into the importance of hiring and training, emphasizing the value of looking outside the traditional pool industry for talent.
Jim also discusses how Environmental Pools invests in its employees' well-being through competitive pay, bonuses, and unique perks like mental health days and life skills training. Tune in to discover how these practices not only enhance employee satisfaction but also ensure top-notch service for their exquisite clientele.
Key Moments:
[03:43]: Scaling service operations with 26 trucks and 35 field workers.
[09:16]: Building trust and retaining employees through servant leadership.
[12:31]: Launching life skills programs, from financial literacy to mental health support.
[16:06]: Boosting morale with bonuses, events, and recognition programs.
[18:18]: Hiring from outside the industry to bring fresh perspectives and strong customer focus.
Connect with Jim Pollard
LinkedIn: https://www.linkedin.com/in/jim-pollard-551bb5192
Website: https://environmentalpools.com/
Follow Mast Sales:
Host LinkedIn: https://www.linkedin.com/in/dalton-pence-40a371143/
Company LinkedIn: https://www.linkedin.com/company/mastsalesgroup/
Podcast Website: https://mastsalesgroup.com
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