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Navigating Business Expansion with Chris Oswald of ProBuilt Pool and Patio
The Mast Podcast
Welcome to this week’s episode of The Mast Sales Group Podcast! I’m your host, Dalton Pence, the territory sales manager for Kentucky, Indianapolis to Southern Indiana, and Southern Ohio.
Today, we’re joined by Chris Oswald, the founder and CEO of ProBuilt Pool and Patio, a highly respected pool and outdoor living company based in Kansas City, Missouri.
In this episode, Chris shares his journey from starting in construction in 1988 to building a thriving business specializing in fiberglass pools, patios, and outdoor living spaces. He discusses the transition from small-scale operations to large-scale pool installations, the secrets to efficient project management, and how his team went from installing pools in a month to completing them in just three days.
Chris also talks about the importance of business transparency, valuing your expertise, and building long-term relationships with customers. He emphasizes why contractors should focus on selling their value rather than bidding for work and how this mindset shift has helped him scale his business successfully.
Key Moments:
00:00 Starting in Construction & Business Evolution
05:04 The Secret to Scaling Large-Scale Pool Installations
07:20 Managing High-Volume Efficiency & Workforce Retention
10:23 Spillover Spas vs. Standalone Hot Tubs
14:55 Designing the Ultimate Backyard Experience
19:29 The Biggest Mistakes in Business Expansion
22:25 Why Contractors Should Sell, Not Bid
Follow Chris Oswald
Website: https://probuiltpatio.com
LinkedIn: https://www.linkedin.com/in/probuilt-pool-and-patio-7830a051/
Follow Mast Sales:
Host LinkedIn: https://mastsalesgroup.com
Company LinkedIn: https://www.linkedin.com/company/mastsalesgroup/
Podcast Website: https://mastsalesgroup.com
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